Audio specialist Sennheiser has been actively combating product piracy in a range of ways over several years. In late February, the company scored a further victory in this ongoing campaign, with the conviction of an online trader from Cricklewood, London who was caught selling counterfeit Sennheiser products. The offender was put on probation supervision and was given a community sentence.
The 31-year-old admitted selling counterfeit Sennheiser headphones with a total value of EUR 235,000 to over 7,000 online customers via Amazon. He was put on probation for nearly a year and will be required to complete 200 hours of community service. Moreover, legal action is now pending, and the trader may be held liable for damages. Sennheiser UK Ltd has supported the investigating authorities by providing significant information resources.
Trademark protection is customer protection
“Combating product piracy is not just about averting financial loss. We are also concerned about the loss of our brand image. Customers are disappointed with the shoddy workmanship found in counterfeit products but they are often unaware that they’ve been deceived,” says Dr. Andreas Sennheiser, CEO of Sennheiser electronic GmbH & Co. KG. “Counterfeit branded products lack the relevant sound qualities; they don’t meet our high quality standards, nor have they been through Sennheiser’s strict final inspection and testing.” In some cases use of low-quality, fake headphones can even result in hearing damage.
Effective action against product pirates
A key measure in the fight against product piracy is the PrioSpot security label from tesa scribos®, which is now used for marking all Sennheiser packaging, as well as all of the premium manufacturer’s products, which include microphones, headphones and wireless transmission systems. These special labels have both visible and hidden security features. Consumers, traders and customs officers can very quickly carry out online checks on the authenticity of a product. Each product also carries a QR code, making it possible to verify the item via smartphone app in just a few seconds.
To curb the number of fake products that are sold online, Sennheiser regularly screens certain web portals for suspicious merchandise, especially in Asia. Moreover, Sennheiser works closely with customs authorities in a number of countries and this has contributed towards a significant reduction of fake imports into the EU in 2014.
“We’ve already had a lot of success with these existing measures – and now we’ve scored a major victory in the UK,” says Dr. Andreas Sennheiser. “We will continue to take action against criminal counterfeiters, so that our customers and partners can continue to be confident in receiving the high levels of quality that they have come to expect from Sennheiser.” This applies to all customers: anyone who has purchased a product from an authorised dealer can be assured of genuine Sennheiser quality.
塑造未來音頻並為客戶創建獨特的聲音體驗-這就是Sennheiser全體員工和全球合作夥伴共同的目標。成立於1945年的Sennheiser一直是全球範圍內耳機、咪高峰和無線傳輸系統產品製造廠商中的佼佼者。公司在50多個國家中擁有21個銷售公司和長期的貿易合作夥伴，並且在德國、愛爾蘭、羅馬尼亞和美國擁有自己管理和控制的產品生產基地。自2013年以來，Sennheiser公司開始由Daniel Sennheiser和Dr. Andreas Sennheiser共同管理，成為了家族企業的第三代管理者。在2017年，Sennheiser集團的整體營業額達到了6.667億歐元。