保養條款

Sennheiser 保養條款

保養條款(不適用於美國及澳大利亞)

您所選購的原裝 Sennheiser 產品享有 24 個月的保養服務。這二年的有限保養服務只適用於目前屬於 Sennheiser 銷售計畫內的產品。保修期從購買當日開始,產品必須是全新及在購買前未被使用的,而本保養服務只適用於第一手買家。請保留銷售單據(和保修憑證)作為購買證明。除非您能出示購買證明,並由本地的 Sennheiser 合作維修商核實,否則可能需要支付維修費。購買證明必須注明購買日期及產品名稱。
在保養期內,如果產品(在購買當日)被核實存在因物料瑕疵或工藝問題而導致缺陷,Sennheiser electronic GmbH & Co. KG 或其合作維修商會免費維修或(由 Sennheiser electronic GmbH & Co. KG 酌情決定)更換產品或更換有缺陷的部件,而不會收取任何維修或零件費用。
對於有缺陷的產品或部件,Sennheiser electronic GmbH & Co. KG 或其合作維修商可能會換上全新或經翻新的產品或部件。所有被換走的產品或部件將屬 Sennheiser electronic GmbH & Co. KG 或其合作維修商所擁有。

本保養服務並不涵蓋以下範圍:

• 未有影響產品價值或用途的輕微故障或品質偏差
• 產品附送的任何配件
• 充電池或即棄電池(這些產品的使用壽命較短,且壽命長度取決於使用的頻密程度)
• 因使用不當而導致的故障(例如錯誤操作、機械損壞、或以不正確的電壓使用) 根據本保養服務,正確使用產品的定義為根據使用說明書所載條件正確使用該產品
• 因老化損耗而導致的故障
• 若產品經顧客或協力廠商改動過,均不得享用本保養服務。除非該等改動的性質及程度獲得 Sennheiser 事先書面同意,則另作別論
• 基於不可抗力事件而導致的故障
• 買方在購買時已獲悉該故障

如果產品被未經授權人士或維修商改動,所有保養承諾即告無效。此外,如果產品或其部件上的識別標籤、序號或安全標籤被移除或改動,此保養承諾亦告無效。除非某國家的法定權利與本公司的保養條款有抵觸,否則本保養服務可於任何國家執行。除上述條款外,任何其他保養或超出本條款所定的權利均不會獲得接納。
由於本保養條款受消費者購買 Sennheiser 產品的所在地法規的約束,因此消費者可能受所在國家的法定權利保障,而不受本保養條款所限制。《聯合國國際貨物銷售合同公約》不適用於本服務。
如需就保證提出申索,請聯繫本地的合作維修商以瞭解詳細的退換指引。

Warranty for consumers from the USA

MANUFACTURER'S LIMITED PRODUCT WARRANTY STATEMENT (US)

The service policies and warranty statements on this page are relevant for all Sennheiser products and Sennheiser distributed brands. Sennheiser Electronic Corporation (referred to as SEC or Sennheiser for the duration of this document) warrants to the original purchaser that the product purchased will be free of defects related to manufacturing, parts, materials, and workmanship under normal and accepted use. Conditions under which the manufacturer's limited product warranty statement is no longer valid can be found below. Sennheiser offers a worldwide warranty on its products though it is strongly encouraged that all warranty returns be sent to the customer's local Sennheiser Authorized Service Center.

This limited product warranty is SEC's only warranty and the customer's only remedy concerning the product. All other representations, warranties or conditions, expressed or implied, written or oral, including but not limited to any warranties or guarantees of merchantability, fitness for a particular purpose, or non-infringement, are expressly excluded. As a result, except as set forth in the previous and following paragraphs, the product is sold "as-is" and the customer is assuming the entire risk as to the product's suitability to their needs, its quality and its performance.

  • Sennheiser Products: 2 Years

For some products a different warranty period applies. For the exact duration of your warranty, please refer to the separate extended warranty table.

  • Neumann Products: 2 Years
  • Refurbished Products: Carry the standard warranty**

** Remanufactured product warranties are only valid when purchased from an authorized Sennheiser reseller. Excludes any remanufactured Headphone, TeleCom Headset, or Bluetooth® product, which carry a 90-day warranty. Out of warranty TeleCom headset replacements have a 1 year warranty.

WARRANTY ELIGIBILITY STATEMENT

In order to be considered eligible for repair or replacement under warranty, included with the repair item(s) must be a valid bill of sale (please see below for more information) from an authorized Sennheiser retailer detailing the following information:

Retailer's Name

  • Original Date of Purchase
  • Model or SKU number of the Product Purchased
  • Failure to supply a bill of sale with all of the required information will result in denial of warranty repair or replacement.
  • For a list of authorized Sennheiser dealers please visit our website at http://www.sennheiserusa.com/serviceandsupport_dealer-locator.

All TeleCom Headsets with "bird-band" style identifiers must have an intact, legible bird-band in order to be considered for warranty repair or replacement.
The following types of documents, printed or electronic, are not considered valid receipts and therefore cannot be used to determine eligibility for warranty:

  • Credit Card Statements
  • PayPal and/or eBay (or any other auction site) confirmations
  • Bank Statements
  • Bills of Lading, Bills of Material or any other type of shipping detail document

WARRANTY DOES NOT COVER

Counterfeit or "Grey Market" product or products purchased from any non-authorized Sennheiser dealer.

Damage or inoperability caused by inadequate repair work performed by the end user or any non-authorized repair center.
Products where the identification label, serial number or safety label has been removed or altered.

Other manufacturer's equipment or reimbursement for said equipment that has been used in conjunction with a Sennheiser product.

Inoperability due to lack of reasonable maintenance and care as determined by SEC. Accessories or consumable items such as, but not limited to:

  • Batteries
  • Ear bud covers
  • Ear cushions and/or headphone padding
  • Cable clips
  • Foam microphone windscreens
  • Cases

Damage: This warranty does not cover any physical and/or electrical damage resulting from, but not limited to:

  • Accident
  • Misuse
  • Abuse
  • Malicious destruction
  • Acts of nature
  • The temporary or permanent affixing of any items supplied or not supplied by the manufacturer with any adhesive, fastener or the like.
  • Use of batteries, power supplies or any other sources of power not specifically recommended by the manufacturer.
  • Inadequate repair work performed by the end user or any non-authorized repair center.

TERMS AND CONDITIONS

PRODUCT ADVANCE REPLACEMENTS

SEC does not provide advance replacement products.

REFUNDS

SEC will only provide refunds to customers that have purchased product directly from SEC within 30 days from the date of purchase. Customers that purchased product from a Sennheiser distributor/vendor seeking a refund will have to request reimbursement from the original distributor/vendor.

SHIPPING TO SEC

SEC will be responsible for shipping to the customer after repair/replacement ONLY. The customer is responsible for all shipping/handling charges related to returning the product to SEC or one of the SEC authorized repair facilities. Products must be shipped in their original packaging or otherwise suitably protected to avoid damage during shipping. SEC will not be responsible for any damage incurred during shipment. SEC will only be responsible for packages that are verified as having been received into our warehouse via a shipment tracking number provided by the customer's shipping company.

SHIPPING FROM SEC

All packages will ship within the 50 United States via UPS ground, no signature required, at no expense to the customer. International shipping as well as other shipping methods and options are available; however, all related charges will be the sole responsibility of the customer. Please contact SEC Service Administration at (860) 434-9190 extension #2 for details and pricing.

WARRANTY REPAIRS

In the event that a repair action is performed, SEC will be responsible for all costs associated with the repair including parts and labor costs. All service labor is guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period of time is greater.

WARRANTY REPLACEMENTS

SEC may, at its discretion, choose to replace the product completely with a new or remanufactured product. In the event of product obsolescence, a suitable replacement will be chosen based upon the features, the intended use (according to SEC) and the retail price of the original product. In the event of product obsolescence SEC cannot guarantee the same color or aesthetic attributes as the original product. All warranty replacements are guaranteed for 90 days or until the conclusion of the originally purchased product's original warranty period, whichever period of time is greater.

EXPECTED TURNAROUND TIME

The expected turnaround time is subject to parts and product availability and therefore cannot be guaranteed. For information regarding current turnaround times for warranty repairs and replacements please contact Service Administration at (860) 434-9190 extension #2.

DETERMINING AUTHORITY

The SEC Service Department will be the final determining authority for all potential warranty claims for service and/or replacement.