Headset Software

Our headset software for PC ensures that your Sennheiser office headsets work seamlessly with the leading softphone platforms. So your headset and speakerphone are always updated with the latest software and you can take full control of the call functions (receive/end calls, adjust volume, mute, etc.). And experience remarkably clear Sennheiser sound from the moment you plug in.

Sennheiser Updater

The Sennheiser Updater provides the user with the possibility of updating the Sennheiser products to the latest software version in a fast and easy way.

With the Sennheiser Updater, the user will be able to update the product to the latest software version from Sennheiser’s software download server. The user simply selects the device(s) and clicks on the “Update selected” button and the new version of the software will automatically be downloaded and the product(s) updated.

The Sennheiser Updater also has a technical mode feature. This feature makes it possible to update a product by using software stored locally on the PC.

Sennheiser Updater

  • Features

    • - Time and cost-saving mass deployment of headset software

      - Reduction in the effort required for maintenance of the headsets in an organization

      - Easy and fast update of Sennheiser products to the latest software version

      - Possible to update the software without network access by using either the Local firmware upgrade mode or technical mode in the Sennheiser Updater.

      - Able to detect and verify the software version and upgrade Bluetooth headsets connected to the BTD 800 USB.

      - Forced upgrade feature helps ensure that all devices are upgraded with the latest software versions.

      - Device restoration helps restoring devices to their functioning state (in case of issues with the firmware upgrade process).

  • Download End user version

    • The End-User can download the installer and either install or update his/her Sennheiser Updater application to ensure his/her Sennheiser headset is up to date(1).

      (1)If Sennheiser Updater v1.00.00 is already installed on the machine then user needs to do one of the following:

      - Uninstall Sennheiser Updater v1.00.00 manually and then download and run the installer setup file available on this page.

      OR

      - Upgrade to the latest version of the Sennheiser Updater using the ‘Check for Updates’ option available on the installed Sennheiser Updater’s user interface.

  • Download IT admin/Deployment version

    • An IT administrator interested in deploying the updater application can also download and mass deploy the installer along with its firmware upgrade configuration file to some or all of the end users in an organization thus ensuring that Sennheiser products within an organization are up to date (1).

      (1) If Sennheiser Updater v1.00.00 is already installed on the machine then the user needs to do one of the following:

      - Uninstall Sennheiser Updater v1.00.00 manually and download and run the installer setup file available on this page.

      OR

      - Upgrade to the latest version of the Sennheiser Updater using the ‘Check for Updates’ option available on the installed Sennheiser Updater’s user interface.

      For more details on how to use the IT deployment version please use the Sennheiser Updater Deployment user guide

  • Supported Operating Systems

    • - Windows XP
      - Windows Vista (32 und 64 bit)
      - Windows 7 (32 und 64 bit)
      - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

  • Supported Products

    • - DW Series
      - SD Series
      - D 10 Series
      - Culture™ Series
      - Culture Plus Series
      - Circle™ Series
      - Century™ Series
      - MB Pro Series
      - MB 660 UC Series
      - PRESENCE™ Series
      - Speakerphone Series
      - BTD 800 USB

HeadSetup™

HeadSetup™ is an easy-to-use software application running on your PC or Mac. It is a plug and play solution that interfaces with Sennheiser USB audio devices seamlessly with a range of softphones via the embedded drivers.

Personal settings need to be configured when running the program for the first time. Thereafter, HeadSetup™ ensures that your headset and softphone speak the same call control language.

See the Technical Data description for more details.

HeadSetup™

  • Supported Softphones and Downloads (Windows)

    • - Skype
      - Avaya one-X Communicator v5.2.0.14 or higher
      - Avaya Communicator 2.1.0.69, 2.1.2.75
      - Avaya one-X Agent 2.5.58020. 0
      - Cisco IP Communicator v8.6.2, v8.6.3
      - Cisco CUCI Lync v11.6 or higher
      - ShoreTel Communicator 14.2
      - SwyxIt! 10.30.2114.0
      - Octopus NetPhone v10.30.2092.0 or higher
      - Unify OpenScape V7R1.47.14 or higher*
      - IBM Sametime 8.5.2, 9.0.0*
      - Cisco Jabber 9.2, 9.6, 10.5, 10.6, 11.0, 11.5*
      - Microsoft Lync 2010/2013*
      - Skype for Business 2015/2016*
      - CounterPath X-Lite v. 4.9.8 or higher
      - CounterPath Bria v. 4.8.0 or higher
      - CounterPath Bria X v. 1.2
      - 3CXPhone client v15 or higher*
      - BroadSoft UC-One Communicator 22.0.1.135 or higher*
      - Mitel MiCloud Telepo 4.8.0.3636 or higher
      - Mitel MiCollab v. 8.0 or higher
      - Alcatel-Lucent OpenTouch Conversation 2.3.003 or higher*
      - Alcatel-Lucent IP Desktop Softphone 11.0.66 or higher*
      - Zylinc Attendant Console ver. 6.0 u3 or higher
      - Zylinc Service Center ver. 6.0 u3 or higher
      - Zylinc Contact Center ver. 6.0 u3 or higher

      * Sennheiser headsets and speakerphones work plug and play with Microsoft Lync/Skype for Business, Unify OpenScape, Cisco Jabber (version 11.x), Alcatel-Lucent OpenTouch Conversation, Alcatel-Lucent IP Desktop Softphone, BroadSoft UC-One Communicator and via softphone plugins with IBM Sametime, Cisco Jabber (version 9.2 to 10.6) and 3CXPhone client. In order to enable dual softphone and default softphone functionality, HeadSetup™ must be installed

  • Supported Softphones and Downloads (Mac)

    • - Mitel MiCloud Telepo v4.9.34085 or higher
      - CounterPath X-lite from version 4.9.8
      - CounterPath Bria from version 4.8.0
      - CounterPath Bria X from version 1.2
      - Cisco Jabber*
      - IBM SameTime*

      * These softphones work plug and play or via softphone plug-ins.

  • Download IT admin/Deployment version (Windows)

  • Supported Operating Systems

    • - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .NET framework 4.0 must be installed on the PC.

      - Mac OS X 10.10.5 (Yosemite)
      - Mac OS 10.11.4
      - Mac OS 10.12 (Sierra)

  • Installation Guide (Windows)

  • Installation Guide (Mac)

  • Features (Windows)

    • - Integration with softphones enabling remote electronic hook switching (call control)
      - Get full control of the call functions such as answer/end calls, adjust volume and mute
      - Automatic updates ensure that you are always up-to-date with the latest software version
      - Multiple Softphone – switch between calls on two different softphones supported by HeadSetup™
      - Default Softphone – direct all outgoing calls to the chosen softphone
      - Dual Softphone – handle call control with Skype for Business/Microsoft Lync and softphones supported by HeadSetup™

  • Features (Mac)

    • - Integration with softphones enabling remote electronic hook switching (call control)
      - Get full control of the call functions such as answer/end calls, adjust volume and mute
      - Multiple Softphone – switch between calls on two different softphones supported by HeadSetup™
      - Dual Softphone – handle call control with Skype for Business/Microsoft Lync and softphones supported by HeadSetup™

  • Fact Sheet (Windows)

  • Technical Data (Windows)

    • - Version: 7.4.5601
      - File size: 69,7 MB

      Supported Operating Systems:
      - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .NET framework 4.0 must be installed on the PC.

  • Technical Data (Mac)

    • - Version: 3.0.4809
      - File Size: 7.4 MB

      Supported Operating Systems:
      - Mac OS X 10.10.5 (Yosemite)
      - Mac OS 10.11.4
      - Mac OS 10.12 (Sierra)

  • Release Notes (Windows)

  • Release Notes (Mac)

3CXPHONE PLUGIN

The Sennheiser 3CXPhone plugin for windows is a call control integration module, which manages the connection between the Sennheiser headsets and the speakerphone solutions and the 3CXPhone client v15 or higher.

With the Sennheiser 3CXPhone plugin, you benefit from a fully tested solution making use of 3CXPhone together with the Sennheiser devices. The answer and end calls functionality as well as volume functions, can be exercised via the headset or speakerphone.

3CXPHONE PLUGIN

  • Download 3CX Plugin

  • Installation Guide (Windows)

  • Supported products

    • - DW Series
      - SD Series
      - D 10 Series
      - Culture™ Series
      - Culture Plus Series
      - Circle™ Series
      - Century™ Series
      - MB Pro Series
      - MB 660 UC Series
      - PRESENCE™ Series
      - Speakerphone Series
      - BTD 800 USB

  • Supported Softphones and Downloads

    • Supported Operating Systems
      For PC:
      - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .Net framework 4.5.1 or above must be installed on the PC.

      Supported Softphones
      Windows:
      - 3CXPhone client v15 and above.

  • Features

    • - Enables remote electronic hook switching (call control) with 3CXPhone
      - Get full control of call functions such as answer/end call, adjust volume and mute
      - Dual Softphone – handle call control with Skype for Business/Microsoft Lync and 3CXPhone

  • Packaging includes

    • Sennheiser 3CXPhone plugin for Windows free software, version 1.1.2705

  • Technical data

    • - Version 1.1.2705
      - File size: 6.68 MB

      Supported Operating Systems:
      - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .Net framework 4.5.1 or above must be installed on the PC.

  • Release Notes

Cisco Jabber Plugin

The Sennheiser Cisco Jabber Plugin is a call control integration module, which enables interfacing Sennheiser USB audio devices seamlessly with Cisco Jabber UC client.

With the Cisco Jabber Plugin, you benefit from a fully tested solution making use of Cisco Jabber™ together with Sennheiser headsets. All call control features, such as answer and end calls, volume control, mute functions along with advanced call control features can be used via the headset.

Cisco Jabber Plugin

  • Supported Operating Systems

    • For PC
      - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .Net framework 4.0 must be installed on the PC

      For Mac
      - OS X 10.9 (or later)
      - OS X 10.10 (or later)
      - OS X 10.11 (or later)
      - OS X 10.12 (or later)

  • Supported Softphones

    • Windows
      - Cisco Jabber 9.2 and above.

      MAC
      - Cisco Jabber 11.7 and above.

  • Download Cisco Jabber Plugin

    • For PC
      Download Sennheiser Cisco Jabber Plugin v1.2.2801.
      Only required for Cisco Jabber versions prior to 11.0.

      For MAC
      Cisco JabberTM for MAC version 11.7 features support for entire portfolio of Sennheiser USB headsets and speakerphones offering fully integrated call-control functionality.

  • Supported products

    • - DW Series
      - SD Series
      - D 10 Series
      - CultureTM Series
      - Culture Plus Series
      - CircleTM Series
      - CenturyTM Series
      - MB Pro Series
      - MB 660 UC Series
      - PRESENCETM Series
      - Speakerphone Series
      - BTD 800 USB

  • Installation Guide

  • Features

    • - Enables remote electronic hook switching (call control) with Cisco JabberTM
      - Get full control of call functions such as answer/end call, adjust volume and mute
      - Dual Softphone – handle call control with Skype for Business/Microsoft Lync and Cisco JabberTM

  • Packaging Includes

    • Sennheiser Cisco Jabber plugin for Windows free software, version 1.2.2801

  • Technical Data

    • - Version 1.2.2801
      - File size: 11.8 MB

      Supported Operating Systems:
      - Windows 7 (32 and 64 bit)
      - Windows 8.1 (32 and 64 bit)
      - Windows 10 (32 and 64 bit)

      Note: .Net framework 4.0 must be installed on the PC

  • RELEASE NOTES FOR SENNHEISER CISCO JABBER PLUGIN FOR WINDOWS

    • RELEASE DATE: 15.12.2016

      VERSION: 1.2.2801

      Sennheiser USB Devices supported:

      - DW Series
      - SD Series
      - D 10 Series
      - CultureTM Series
      - Culture Plus Series
      - CircleTM Series
      - CenturyTM Series
      - MB Pro Series
      - MB 660 UC Series
      - PRESENCETM Series
      - Speakerphone Series
      - BTD 800 USB

      Supported Softphones:

      - Cisco Jabber 11.0 and above have integrated support for Sennheiser USB headsets and Speaker phones
      - This plugin installer is applicable to Cisco Jabber 9.2 and up to Cisco Jabber 11.0.

      Change Log:

      New Features:

      - Integrated support for Dual Softphone and does not require a HeadSetupTM
      - Handle call control with Skype for Business/Microsoft Lync and Cisco Jabber simultaneously.

      Bug Fixes:

      - User loses call control on making Outgoing call to a busy number.

      Technical requirements and compatibility:

      For more information, please refer to the Technical Requirements section on the software download portal for Sennheiser Cisco Jabber Plugin

IBM Sametime Plugin

The Sennheiser IBM Sametime Plugin is a call control integration module, which manages the connection between the Sennheiser headset solutions and the IBM Sametime UC client.

With the IBM Sametime Plugin, you benefit from a fully tested solution making use of IBM Sametime together with Sennheiser headsets. All call control features, such as the answer and end calls and volume functions, can be used via the headset.

IBM Sametime Plugin

  • Supported Products

    • - DW Series
      - SD Series
      - D 10 Series
      - Circle™ Series
      - Culture™ Series
      - Culture™ Plus Series
      - Century™ Series
      - PRESENCE™ Mobile series
      - Mobile Business Pro Series
      - Speakerphone Series
      - USB-ED CC 01
      - USB-ED 01

  • Supported Operating Systems

    • - Windows 7 (32-bit & 64-bit)
      - Windows 8.1 64-bit
      - Windows 10 (32-bit & 64-bit)
      Note: .NET framework 3.5 or 4.0 must be installed on the PC. )

      - Mac OS X 10.8 (Mountain Lion)
      - Mac OS X 10.9 (Mavericks)
      - Mac OS X 10.10 (Yosemite)

  • Download Supported IBM SameTime versions (Windows)

  • Installation Guide (Windows)

  • Download Supported IBM SameTime versions (Mac)

  • Installation Guide (Mac)